What is it? Section 8 of the ISO 20000 standards defines Incident Management, Service Request Management, and Problem Management. During this discussion, we will be focusing on how Lightedge manages these processes. What is required? Currently, Lightedge is utilizing a custom application called Call Tracker to manage all Incidents, Service Requests, and Problems. This system…
What is it? In Section 6, ISO 20000 delves into the processes required to ensure the quality delivery of services. We will be examining Service Level Management, Service Reporting, Service Continuity, Capacity Management, and Security Management. What is required? First up, Service Level Management. This requirement basically defines SLAs and their lifecycle. This seems to…
In the last post, we discussed the overall Service Management System and the requirements in Section 4 of the ISO 20000 standard. This time, we will be reviewing the general requirements for Section 5, Design and Transition of New or Changed Services. What is it? Section 5 correlates well to the ITIL Service Design methodology….
In our previous blog post, we discussed the value of ISO 20000 certification and why Lightedge has set out to obtain accreditation. In this post, we would like to delve into the first major section of compliance and how Lightedge is working to complete the actions required to satisfy the requirements. You might ask, “Why…
ISO 20000 – What is it? This year, Lightedge Solutions is embarking on a project to achieve ISO 20000 certification. ISO 20000 is the first international standard for IT service management. The standard prescribes a comprehensive plan to develop, adopt, and operate a Service Management System. ISO 20000 aligns with the ITIL standards and is an…
Couldn’t make it to EMCworld this year? Lightedge was there and brought back a few key developments and takeaways we’d like to share with you. Data Domain The largest bank in the world recently deployed Data Domain as a backup solution for their IBM Systems I (AS400). EMC is ramping up this line of business…
Lightedge Solutions is teaming up with the Kansas City Business Journal to sponsor The Cloud Effect: Gaining Competitive Advantage through Cloud, a seminar discussing best practices, concerns and the rapid changes in IT. IT professionals and experts from the Kansas City area will hold a panel discussion following Keynote Speaker Howard Cribbs, Chief Technology Officer…
The Cloud Effect: Gaining Competitive Advantage through Cloud OVERLAND PARK, KS – MAY 24, 2013 – Lightedge Solutions is teaming up with the Kansas City Business Journal to sponsor The Cloud Effect: Gaining Competitive Advantage through Cloud, a seminar discussing best practices, concerns and the rapid changes in IT. IT professionals and experts from the…
OVERLAND PARK, KS – May 1, 2013 – Lightedge Solutions is pleased to announce that it will be one of the sponsors for the 2nd annual KVC Walk Me Home 5K Run/Walk fundraising event. This event supporting foster care in Kansas City will be held at Theater in the Park within Shawnee Mission Park at…
We are pleased to announce that CEO, Jim Masterson, has been named a regional finalist in the Ernst & Young Entrepreneur Of The Year® 2013 program. The award recognizes outstanding entrepreneurs who demonstrate excellence and extraordinary success in such areas as innovation, financial performance and personal commitment to their businesses and communities. Jim Masterson was selected from a…